FAQ

You can reach our customer support team through various channels. You can send us an email at returns@theitdeals.com, call our toll-free number, or use the live chat feature available on our website during business hours. We aim to respond to inquiries within 24 hours.

We strive to process orders promptly. If you wish to cancel or modify your order, please contact our customer support team as soon as possible. While we cannot guarantee changes, we will do our best to accommodate your request if the order has not yet been processed or shipped.

Shipping times may vary depending on your location and the shipping method selected. We strive to process and ship orders within 1-2 business days. Standard shipping within the domestic region typically takes 3-7 business days, while international shipping can take 7-14 business days. However, please note that unforeseen circumstances, such as weather conditions or customs delays, may impact delivery times.

We have a hassle-free return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it. The item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase. Please review our detailed return policy for specific instructions and any exceptions.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track your order on our website or the shipping carrier’s website. Simply enter the tracking number in the designated field to see the status and estimated delivery date.

To create an account, click on the “Sign Up” or “Register” button located on the top right corner of the website. Fill in the required information, such as your name, email address, and password.